الشحن
BEKKOZ (bekkoz.com) is operated by Paradiz Products LLC, St. Petersburg, Florida. Every order is shipped fully tracked and insured by a private express carrier, from our partner warehouses in Europe.
1. Processing time
Orders are prepared and dispatched within 24 to 48 hours of payment, Monday to Friday. Orders placed on a weekend or a public holiday are dispatched on the next business day.
2. Where we ship
We ship to the United States and to a selection of international destinations, including Switzerland, Canada, Australia, Japan, Singapore, Hong Kong, South Korea, the United Arab Emirates and Saudi Arabia. The full list of available countries is shown at checkout. We do not currently ship to the European Union or the United Kingdom.
3. Delivery times
Delivery times are counted from dispatch:
- United States: 5 to 6 business days (Standard) · 3 to 4 business days (Express)
- Switzerland, Canada: 4 to 7 business days
- Asia, Middle East, Australia and other destinations: 5 to 10 business days
These times are estimates. Customs clearance, weather and carrier delays can extend them and are outside our control.
4. Shipping costs
Shipping costs are calculated per order and displayed at checkout before payment.
- United States – Standard: $35, complimentary on orders of $400 or more · Express insured: $55
- Switzerland: $30 Standard · $50 Express
- Hong Kong: $40 Standard · $70 Express
- Canada, Japan, Singapore, South Korea: $45 Standard · $70 Express
- United Arab Emirates, Saudi Arabia: $45 Standard · $115 Express
- Australia: $50 Standard · $75 Express
- Other destinations: shown at checkout
Standard international shipping is complimentary on orders of $400 or more. No shipping charge is ever added after your order is confirmed.
5. Duties and taxes
United States. For most pieces, US import duties, customs processing and tariff fees are prepaid by us and included in the price. Exception: pieces shipping from our partner warehouse in Austria are clearly marked "Ships from Europe · import duties payable on delivery"; for them, US import duties and carrier fees are collected by FedEx from the recipient on delivery.
All other countries (outside the United States). International orders are shipped DDU (Delivered Duty Unpaid). Local import duties, taxes (VAT, GST or equivalent) and carrier clearance fees are not included in our prices or in the checkout total. Depending on your destination, customs authorities or the carrier will collect them from the recipient before delivery. These charges are the responsibility of the customer, are set by your country's customs rules, and are not refundable by Bekkoz. We recommend checking your local import rules before ordering.
6. Refused, undeliverable or unclaimed parcels
Please check your delivery address carefully at checkout: we cannot redirect a parcel once it has been dispatched. If a parcel is refused (including when the recipient declines to pay import duties or taxes), cannot be delivered because the address is incorrect or incomplete, or is not collected from the carrier, it is returned to our warehouse at the customer's expense. Once the parcel is back and inspected, we refund the value of the goods, less the original shipping costs, the return shipping costs and any duties, taxes or carrier fees charged to us. If these costs exceed the value of the goods, no refund is due.
7. Carriers and tracking
We ship exclusively with FedEx, DHL and UPS. As soon as your parcel leaves the warehouse you receive a tracking number by email. A signature may be required on delivery.
8. Lost or damaged parcels
If your tracking has not moved for several days, or if your parcel arrives damaged, contact us at info@bekkoz.com within 48 hours of the expected or actual delivery. Every shipment is insured and we open a claim with the carrier on your behalf.
Contact
Email: info@bekkoz.com · Phone: +1 458 888 0980
Monday to Friday, 9:00 AM – 6:00 PM (EST). We reply within one business day.