سياسة الاسترداد

At BEKKOZ (bekkoz.com), operated by Paradiz Products LLC, we offer a curated selection of authentic designer fashion. Because every piece ships directly from our distribution partner's warehouse, our return process follows a strict timeline. Please read it carefully before ordering.

1. Return window

You have 7 calendar days from the date of delivery to request a return. Once your request is approved, the parcel must be handed to the carrier within 48 hours, and in any case must be shipped back within 14 calendar days of delivery, using an express service. Requests or shipments made outside these windows cannot be accepted.

2. Condition of returned items

To be eligible for a refund, the item must be returned in its exact original condition:

• Unworn, unwashed, unaltered and undamaged.
• All original designer tags, brand labels and security tags still intact and attached.
• All original packaging and accessories included: designer boxes, dust bags, authenticity cards and booklets.
• Designer shoe boxes and luxury packaging are part of the product. They must not be damaged or used as the outer shipping box.

Items found to have been worn or used are not refunded and are shipped back to the customer.

3. How to return an item

1. Email info@bekkoz.com with your order number and the reason for the return, within 7 days of delivery.
2. Our team reviews your request and sends you a Return Merchandise Authorization (RMA) together with the return address and shipping instructions.
3. Returns must travel with a private express service with active tracking — FedEx, DHL or UPS. Economy return services are not accepted. Parcels sent through standard postal services are refused and returned to sender.
4. Unless the return is due to our error (defective, damaged or incorrect item), the cost of the return shipping is paid by the customer and is deducted from your refund. Duties and taxes paid on the original order are not refundable.

There is no restocking fee.

4. Inspection

Every returned item is inspected on arrival at our distribution partner's facility. The inspection checks that the item matches the one shipped, has not been worn, and still carries its original tags and packaging.

5. Refunds

Refunds are issued once the item passes inspection, normally within 3 to 7 business days of its arrival, to your original method of payment. Depending on your bank, it may take a further 2 to 5 business days for the amount to appear on your statement. We issue refunds rather than exchanges: if you would like a different size or model, simply place a new order.

6. Cancellations

Orders are prepared within hours of payment. Email us immediately at info@bekkoz.com and we will cancel your order if it has not yet left the warehouse. Once the parcel is in transit it can no longer be cancelled, and the return process above applies.

7. Damaged, defective or incorrect items

If your item arrives damaged, defective or is not the item you ordered, contact us within 48 hours of delivery with photographs of the item and of the outer packaging. We cover the full cost of the return and issue a complete refund, including the original shipping charges.

8. International orders

Customers outside the United States benefit from the same 7-day return window and conditions. The return shipping cost is always paid by the customer (unless the item is defective, damaged or incorrect), using a tracked express service (FedEx, DHL or UPS). Original shipping costs, import duties, taxes and carrier clearance fees paid on delivery are not refundable. The customer is also responsible for any export formalities required in their country for the return.

9. Refused or unclaimed parcels

A parcel that is refused on delivery (including when the recipient declines to pay import duties or taxes) or not collected from the carrier is treated as a return at the customer's expense: we refund the value of the goods, less the original shipping costs, the return shipping costs and any duties, taxes or carrier fees charged to us. If these costs exceed the value of the goods, no refund is due.

Contact

Email: info@bekkoz.com · Phone: +1 458 888 0980
Monday to Friday, 9:00 AM – 6:00 PM (EST). We reply within one business day.